I would not advise you to open the drive, because this will void your warranty and the drive is hardware encrypted. Windows 10/8.1: Right-click the Windows button and choose Command Prompt (Admin). Right-click Command Prompt and select Run as Administrator. You can always do it manually from the WD web page. Windows XP/Vista/7: Click Start button to find out All Programs and then click Accessories. If this does not help, try uninstalling the drivers from Device Manager, restarting the PC and plugging in the drive again, allowing it to re-install drivers by itself. If not, are there any warning signs about issues? Make sure you have the latest firmware updates. Switch USB ports too.īack on your PC, check if the drive is recognized in Device Manager and Disk Management. Apart from this, we will also go through the causes behind this error, which might help you take extra caution when dealing with these kinds of situations. We have devised some quick fixes for you which you can try. Why didn't you manage to copy files from the Mac? Maybe there were some issues with the format. Before you get misty-eyed, we have some good news for you to cheer you up. Try again, just to confirm if you can see the drive, open folders, etc. You said you tested on Mac but the drive was still accessible back then. Carminabigue is right, try with another cable and on another PC.
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